Questions about returns and refunds

1. What is your return policy?
We offer a 30-day return policy . You have 30 days from receipt of your item to request a return.

2. How do I know if my item is eligible for a return?
To be eligible for a return, the item must meet the following conditions:

• It must be in the same condition you received it (unworn, unused, with tags and in its original packaging ).
• You must provide the receipt or proof of purchase .

3. Do I have to pay a fee for returning my order?
Yes, you are responsible for the return shipping costs. We operate a responsible policy to limit returns and reduce our carbon footprint. A refund will be issued after receipt and inspection of the returned item, but the return shipping costs will be deducted from the refund amount.

4. How do I initiate a return?
To initiate a return, please contact us by email at contact@myglowyroom.com . Once your request is accepted, we will send you a return slip and detailed instructions for returning your product.

5. What if I return a product without following the return procedure?
Products returned without following the return procedure or sent directly to the sender without following our instructions will not be accepted . Please follow the steps indicated to ensure a valid return.

6. What is the return policy for purchases in the European Union?
Under European law , you have 14 days to cancel or return your order without giving any reason . The return conditions are the same as our general policy: the item must be in its original condition , unused, with the tags and in the original packaging .

7. When will I be refunded after returning a product?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 10 business days . However, it may take a little longer for your refund to be processed and posted, depending on your bank or credit card company.

8. What if I am not reimbursed after 15 working days?
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at contact@myglowyroom.com .

9. Can I cancel an order after placing it?
If you change your mind before your order ships, please contact us promptly at contact@myglowyroom.com . We will do our best to cancel or modify your order before shipping.

Questions about shipping

1. How long will it take to ship my order?
Orders are shipped within 1 to 2 business days after your order has been validated . You will receive a confirmation email as soon as your order has been shipped.

2. What are the delivery costs?
We offer free standard delivery for all orders within France. No additional delivery charges apply.

3. When can I expect to receive my order?
Delivery times vary depending on your location, but generally, your order should arrive within 8 business days of shipment. You will receive a tracking email to track your package's progress.

4. What if my order is delayed or lost during delivery?
Please note that we cannot be held responsible for delays or losses during transport. However, if you have any concerns regarding the condition or status of your package, you can always contact us at contact@myglowyroom.com for assistance.

6. Can I change my delivery address after placing my order?
If you need to change your shipping address, please contact us as soon as possible at contact@myglowyroom.com . We will do our best to make the changes before your order is shipped.